How to Fix the Uplay Is Unable to Start Your Download Error on Windows
If you are a fan of Ubisoft games, you probably use Uplay, a platform that allows you to access, purchase, download, and play Ubisoft games on your PC. Uplay also offers you rewards, challenges, news, and cross-play features. However, sometimes you may encounter an error message that says Uplay Is Unable to Start Your Download when you try to install or update a game. This can be very frustrating, especially if you are eager to play a new or favorite game.
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Fortunately, there are some solutions that can help you fix this error and resume your gaming experience. In this article, we will explain what causes this error and how to fix it with eight easy methods. Follow the steps below and hopefully you will be able to download or update your games without any issues.
What causes the Uplay Is Unable to Start Your Download error?
The Uplay Is Unable to Start Your Download error can be caused by various factors, such as:
DNS issues: Your DNS settings may be preventing Uplay from connecting to its servers or resolving its domain names.
Compatibility issues: Your Uplay client may not be compatible with your Windows version or some other software on your PC.
Permissions issues: Your Uplay client may not have enough permissions to access or modify certain files or folders on your PC.
Installation folder issues: Your Uplay installation folder may be corrupted, missing, or located in a problematic location.
Antivirus issues: Your antivirus software may be blocking or interfering with Uplay or its downloads.
Game folder issues: The folder of the game that you are trying to download or update may be corrupted, missing, or renamed.
Depending on the cause of the error, you may need to try different solutions until you find the one that works for you. Here are some possible solutions that you can try:
How to fix the Uplay Is Unable to Start Your Download error?
Solution 1: Switch to the Preview Version
One of the easiest solutions that you can try is to switch to the preview version of Uplay. The preview version is a beta version that may have some bugs or glitches, but it may also have some fixes or improvements that are not available in the stable version. To switch to the preview version, follow these steps:
Open Uplay and click on the menu icon in the top left corner.
Select Settings from the drop-down menu.
Under General, check the box that says Always start Uplay in offline mode.
Under Downloads, check the box that says Enable automatic updates.
Under Updates, check the box that says Use the preview version of Uplay.
Click on Save and restart Uplay.
After restarting Uplay, try to download or update your game and see if the error is gone. If not, you can switch back to the stable version by unchecking the box that says Use the preview version of Uplay.
Solution 2: Use Googles DNS Address
Another possible solution is to change your DNS address to Googles DNS address. DNS stands for Domain Name System, and it is a service that translates domain names (such as uplay.com) into IP addresses (such as 216.58.217.142) that computers can understand. Sometimes, your default DNS server may be slow, unreliable, or outdated, and it may cause problems with Uplays connectivity or downloads. Googles DNS server is a free, fast, and secure alternative that may solve these problems. To use Googles DNS address, follow these steps:
Press Windows + R keys on your keyboard to open the Run dialog box.
Type ncpa.cpl and press Enter to open the Network Connections window.
Right-click on your active network adapter (such as Ethernet or Wi-Fi) and select Properties.
Select Internet Protocol Version 4 (TCP/IPv4) and click on Properties.
Check the box that says Use the following DNS server addresses.
Type 8.8.8.8 in the Preferred DNS server field and 8.8.4.4 in the Alternate DNS server field.
Click on OK and close the Network Connections window.
After changing your DNS address, try to download or update your game and see if the error is gone. If not, you can revert back to your original DNS address by checking the box that says Obtain DNS server address automatically.
Solution 3: Flush Your DNS and Reset TCP/IP
If changing your DNS address does not work, you can try to flush your DNS cache and reset your TCP/IP settings. Flushing your DNS cache will clear any outdated or corrupted DNS entries that may be causing problems with Uplays connectivity or downloads. Resetting your TCP/IP settings will restore them to their default values and fix any issues with your network configuration. To flush your DNS cache and reset your TCP/IP settings, follow these steps:
Press Windows + X keys on your keyboard and select Command Prompt (Admin) or Windows PowerShell (Admin) from the menu.
Type ipconfig /flushdns and press Enter to flush your DNS cache.
Type netsh int ip reset and press Enter to reset your TCP/IP settings.
Type netsh winsock reset and press Enter to reset your Winsock catalog.
Type exit and press Enter to close the command prompt or PowerShell window.
Restart your PC and try to download or update your game again.
See if the error is gone after flushing your DNS cache and resetting your TCP/IP settings. If not, you can try the next solution.
Solution 4: Reinstall Uplay
Sometimes, the Uplay Is Unable to Start Your Download error may be caused by a corrupted or incomplete installation of Uplay. In that case, you may need to uninstall and reinstall Uplay to fix the error. To do that, follow these steps:
Press Windows + R keys on your keyboard to open the Run dialog box.
Type appwiz.cpl and press Enter to open the Programs and Features window.
Find Uplay in the list of installed programs and right-click on it.
Select Uninstall and follow the instructions to remove Uplay from your PC.
Go to the official Uplay website and download the latest version of Uplay.
Run the installer and follow the instructions to install Uplay on your PC.
Launch Uplay and log in with your credentials.
Try to download or update your game and see if the error is gone.
If reinstalling Uplay does not work, you can try the next solution.
Solution 5: Modify the Uplay Clients Compatibility Properties
Another possible solution is to modify the compatibility properties of the Uplay client. This may help if your Uplay client is not compatible with your Windows version or some other software on your PC. To modify the compatibility properties of the Uplay client, follow these steps:
Navigate to the folder where you installed Uplay (usually C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher).
Find the file named Uplay.exe and right-click on it.
Select Properties and then click on the Compatibility tab.
Check the box that says Run this program in compatibility mode for and select a previous version of Windows (such as Windows 8 or Windows 7).
Check the box that says Run this program as an administrator.
Click on Apply and then OK.
Run Uplay and try to download or update your game again.
If modifying the compatibility properties of the Uplay client does not work, you can try the next solution.
Solution 6: Delete a Certain Folder
Another possible solution is to delete a certain folder that may be causing problems with Uplays downloads. The folder is named Ubisoft Game Launcher and it is located in C:\Program Files (x86)\Ubisoft. This folder may contain some corrupted or outdated files that may interfere with Uplays functionality. To delete this folder, follow these steps:
Close Uplay and any Ubisoft games that are running on your PC.
Navigate to C:\Program Files (x86)\Ubisoft and find the folder named Ubisoft Game Launcher.
Delete this folder and empty your Recycle Bin.
Run Uplay and try to download or update your game again.
See if the error is gone after deleting the Ubisoft Game Launcher folder. If not, you can try the next solution.
Solution 7: Disable Your Antivirus
Another possible solution is to disable your antivirus software temporarily. Your antivirus software may be blocking or interfering with Uplay or its downloads, and causing the error. To disable your antivirus software, follow these steps:
Find the icon of your antivirus software in the system tray (the area near the clock) and right-click on it.
Select Disable, Turn off, or a similar option from the menu.
Choose how long you want to disable your antivirus software (such as 15 minutes or until restart).
Run Uplay and try to download or update your game again.
If the error is gone, you may need to add Uplay and its downloads to the whitelist or exception list of your antivirus software. To do that, refer to the documentation or support page of your antivirus software. If disabling your antivirus software does not work, you can try the next solution.
Solution 8: Rename the Folder of the Problematic Game
The last solution that we will suggest is to rename the folder of the game that is causing the error. Sometimes, the folder of the game that you are trying to download or update may be corrupted, missing, or renamed, and this may prevent Uplay from starting your download. To rename the folder of the problematic game, follow these steps:
Navigate to the folder where you installed your Ubisoft games (usually C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\games).
Find the folder of the game that is causing the error and right-click on it.
Select Rename and change its name to something else (such as adding a number or a letter at the end).
Run Uplay and try to download or update your game again.
If this solution works, you may need to rename the folder back to its original name after the download or update is completed. If this solution does not work, you may need to contact Ubisoft support for further assistance.
Conclusion
In this article, we have explained what causes the Uplay Is Unable to Start Your Download error and how to fix it with eight easy methods. We hope that one of these methods has helped you resolve this error and enjoy your Ubisoft games without any issues. If you have any questions or feedback, please feel free to leave a comment below.
FAQs
Q: What is Uplay?
A: Uplay is a platform that allows you to access, purchase, download, and play Ubisoft games on your PC. Uplay also offers you rewards, challenges, news, and cross-play features.
Q: How do I update Uplay?
A: You can update Uplay by opening it and clicking on the menu icon in the top left corner. Then select Check for Updates from the drop-down menu and follow the instructions.
Q: How do I fix Uplay not launching?
A: You can try some of the solutions that we have suggested in this article, such as switching to the preview version, changing your DNS address, flushing your DNS cache, reinstalling Uplay, modifying its compatibility properties, deleting a certain folder, disabling your antivirus software, or renaming the folder of the problematic game.
Q: How do I contact Ubisoft support?
A: You can contact Ubisoft support by visiting their website and clicking on Contact Us at the bottom of the page. Then select your platform and issue category and follow the instructions.
Q: How do I get Uplay points?
A: You can get Uplay points by completing certain actions or achievements in Ubisoft games. You can use Uplay points to unlock rewards such as skins, outfits, weapons, discounts, etc.
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